The Timing Trap 
SurveySensum
JANUARY 18, 2024
I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. ” Seriously? ” Seriously?
Intercom, Inc.
MAY 22, 2019
If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. Short on time? But there’s a better way now.
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